Terms and Conditions

1. All orders are shipped from our business premises situated in Amalgam, Johannesburg. Any order less than R3500 incl. VAT will be charged an admin fee R250 incl. VAT.
2. Only “bona fide” retailers or businesses may order from us. We will not deliver to any members of the public. Turnaround time per order is about 4 to 5 working days for main city centres and 7 working days for outlying areas.
3. Any defective goods or queries on any orders need to be taken up with our office within 7 day of receipt of goods. We will not cover any broken or short delivered items after this time-period.
4. Please note that signing up to this site you are agreeing to receiving marketing emails and product updates.

Our business hours are:

Monday 9:30am – 4:00pm
Tuesday 12pm to 4.00pm (half day)
Wednesday to Friday 9:30am – 4:00pm
Saturday 9.30am to 4:00pm
Sunday/ Public Holidays – 10:00am to 3:00pm

Product availability

We have a wide range of products hence stock shortages can occur, and old items are discontinued from time to time.
Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the within 4 to 5 working days excluding weekends
Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence we will keep you informed.

Order processing

Order processing will begin once we receive the order. Processing can take 4 – 5 working days.
We will provide you with a quotation on your order based on actual products picked and packaged. This is be emailed to you together with our banking details.
Should you wish to change or cancel order, please call us or email us as soon as possible to minimise time wastage

Payment Options and Pricing

All Prices include VAT.
All transactions will be processed in South African Rands (ZAR).
Mantra Lounge Imports endeavours to offer you competitive prices on current products; you’re total order price will include the price of the purchase plus any applicable tax and courier charges (on the day of shipping).
Mantra Lounge Imports cc reserves the right to change pricing at any time without prior notice.

Credit Cards:

This website does not offer credit card payments, The website only accepts electronic fund transfers (eft) payments. We also accept Paypal payments.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.